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Microsoft Dynamics CRM offers businesses of all sizes the ability to create and grow profitable customer relationships via a complete sales, service and marketing suite.

Based on the familiar Microsoft Office Outlook user experience, Microsoft Dynamics CRM provides the easiest and most natural way to deliver powerful CRM capabilities from the applications that employees use every day.

Do you need help implementing your CRM System – we can do training, coding, configuration to match your business requiremenst along with Workflow and Dialogs developed to your specifications. We can be of assistance on all size projects.

Dynamics 365 Site Map And Microsoft Flow
Dynamics 365 Site Map and Microsoft Flow
By default, there is a Flow Button on the Site Map and various entity forms. If you want to discourage users from using Flow you may want to remove it from the Site Map. You don’t have to use a…
TLS (Transport Layer Security) Wake Up Call
TLS (Transport Layer Security) Wake Up Call
Remember when good old mom used to say to you when you were growing up – “A Word to the Wise is Sufficient””? Well, here it is straight from the horse’s mouth! See footnote below. Get your act together if…
Voice of the Customer Architecture and CRM Org URL
While working on a project for a client this week we uncovered an issue with the VOC architecture. If you have configured VOC and then subsequently change the org’s URL the connection to the Azure VOC service will break. Survey…
Customer Driven Updates Are Live For V9.x
Customer Driven Updates are live for V9.x
As of today, January 15th, Customer Driven Updates (CDU) are now available to be scheduled. The earliest CDU dates we are seeing are February 21st as of 9:40 AM CT.   These are the choices we are being presented with…
Voice Of The Customer – Distribute Non-Anonymous Surveys
Voice of the Customer – Distribute Non-Anonymous Surveys
Consider this scenario. You want to send out your annual survey to your top clients using a third-party mailing software. How do you get the links distributed to the Contacts and then get them into your mailing system? The answer…

We are a Microsoft Partner

CRM Innovation is a Microsoft CRM Silver Competentcy Partner and ISV.

We have been implementing CRM and developing solutions that enhance the functionality of Dynamics since 2003. Our experience and knowledge in this area comes from being involved with the Microsoft Dynamics CRM product since version 1.2 in 2003.

On our team we have a Microsoft Dynamics CRM MVP, one of only 64 worldwide. Based on our firm’s work with a wide variety of CRM implementations coupled with 20+ years’ experience in Sales and Marketing, we can apply this knowledge to solving application challenges for users of the Microsoft Dynamics CRM product.

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