The CRM Technical Writing Team has just released version 5.5 of the Implementation Guide. The IG is actually 4 documents in one.
- Planning Guide: information and tools that help you get your organization ready for Microsoft Dynamics CRM 2011.
- Installing Guide: information that you need to install Microsoft Dynamics CRM 2011, such as step-by-step instructions for running Setup, and command-line instructions for silent installations.
- Operating and Maintaining Guide: how to back up, restore, and provide data recovery for Microsoft Dynamics CRM 2011 and troubleshooting steps for known issues.
- Compiled HTML Help: all three of the guides and provides a comprehensive index and full-text search.
If we just take a look at the Installing Guide we can see that it has grown from it’s original 48 pages in version 5.0 to 185 in it’s current version (5.5).
One of the challenges we have had here at our company is keeping up with the new information and ‘unlearning’ the information that is no longer correct from guidance in previous IG documents. Unfortunately, the technical writing team isn’t able to use the track changes feature in Word.
So to fix that we use the Microsoft Word Compare document feature to highlight the differences between the two documents.
This is not a trivial task when a document like this more than triples in size. However, if you tell the feature not to look for formatting changes and white space it slims it down a little. If you would like a copy of the marked up document file you can download it from our website.