CRM Online Default Time Zone (and Office 365)
Lately, I have noticed that some email confirmations have come back to us with a time zone stamp of (UTC) Monrovia, Reykjavik. I thought this was a little odd because even though our firm provides CRM solutions to partners and end users worldwide these particular emails weren’t from people on that part of the planet.
After checking a little further I confirmed that the Time Zone setting in both CRM Online and Office 365 Exchange defaulted to the Monrovia, Reykjavik Time Zone.
To update it to your time zone each CRM user must go to their personal options (File, Options) to select their time zone and then save the record. This is not a system wide setting that can be done by the admin. While you are there you might as well set the Currency to the appropriate selection.
For Office 365 go to https://portal.microsoftonline.com and login with your credentials. Then go to Options, Settings, Regional and you will see the screen example below and you can update the time zone setting.
This Post Has 4 Comments
Hi Jerry,
I faced the same in an OnPrem installation.
It seems to be a known issue, solved in UR1.
The problem is that if installing CRM Outlook client with RTM bits, users may not have correctly set up their default time zone 🙁
In our case, this tool helped us out a lot to correct users machine in batch:
http://crm2011usersettings.codeplex.com/
hope it helps,
PP [@pabloperalta]
[…] Apparently, due to a bug corrected in UR1, the default time zone is not set for users according to the country or region setting in the server (or Online). Instead, it is defaulted to just GMT which appears to be Monrovia, Reykjavik. I’ve found that my colleague Jerry, from CRM innovation faced something similar as posted here. […]
[…] Apparently, due to a bug corrected in UR1, the default time zone is not set for users according to the country or region setting in the server (or Online). Instead, it is defaulted to just GMT which appears to be Monrovia, Reykjavik. I’ve found that my colleague Jerry, from CRM innovation faced something similar as posted here. […]
For Reykjavik , that will GMT-1 instead of GMT .