Microsoft Dynamics 365 includes capabilities to help businesses that perform field service leverage the IoT. But you can’t get started if you don’t have some good background on the Internet of Things (IoT).
The Microsoft Story Labs has created an easy fun explanation of IoT. This will get you started along your journey to understand how this can be used in your business.
If after watching the video you want to further explore how Dynamics 365 works with connected field service then check out this informative article on how you can remotely monitor and service customer equipment.