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Microsoft Dynamics CRM Online Administration and Deployment Documentation Resources

The following is a list of currently published documentation for Microsoft Dynamics CRM Online administrators and IT Professionals.

Microsoft Dynamics CRM Online Security and Service Continuity Guide

This service description describes the security, continuity, and compliance policies and controls for the Microsoft Dynamics CRM Online service offering. The document is intended to provide Microsoft Dynamics CRM Online customers with an overview of how the Microsoft Dynamics CRM Online service is designed to provide a high degree of security, continuity, and compliance—service goals that are derived from the Microsoft Risk Management program.

Microsoft Dynamics CRM Online Deployment and Administration Guide

Designed for administrators who need to plan and implement Microsoft Dynamics CRM Online in their organizations. The guide also provides information to help users achieve a smooth startup with the system. The guide offers a roadmap of key administrative and deployment tasks, from adding and registering users through preparing the system for first use, and sending email to users inviting them to access the online service. There are links to step-by-step instructions for every task.

Trial Guide: Microsoft Dynamics CRM Online and Office 365

This document will demonstrate how to setup and leverage the integration between Microsoft Office 365 and Microsoft Dynamics CRM Online to improve office collaboration, staff productivity, and make your organization more agile.

Microsoft Dynamics CRM Online Enterprise Planning Guide

This document is designed to help readers understand the key compliance and security considerations associated with planning for a deployment of Microsoft Dynamics CRM Online in environments that may include enterprise directory integration services such as directory synchronization and single sign-on.

Microsoft Dynamics CRM 2011 E-mail Router Installing Guide for use with Microsoft Dynamics CRM Online

The Microsoft Dynamics CRM E-mail Router is a software component that creates an interface between Microsoft Dynamics CRM Online and Microsoft Exchange Server 2003, Microsoft Exchange Server 2007, Microsoft Exchange Server 2010, Microsoft Exchange Online, SMTP, or a POP3-compliant e-mail server. After the E-mail Router is installed, it transfers e-mail messages to the Microsoft Dynamics CRM system, and it sends outgoing e-mail messages that users created in the Microsoft Dynamics CRM system.

Optimizing and Maintaining Client Performance for Microsoft Dynamics CRM 2011 and Microsoft Dynamics CRM Online

Performance tuning and optimization is a continuous balancing act between design decisions and resource availability. This white paper provides tips, tricks, and guidance for optimizing and maintaining the performance of Microsoft Dynamics CRM clients connecting to Microsoft Dynamics CRM 2011 or Microsoft Dynamics CRM Online.

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