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Microsoft Dynamics CRM Online Licensing Fine Print

If you are like me and just about everyone else I know, we never read the license agreement when installing software and certainly didn’t have our legal counsel render an opinion. However, you may have some reason in the future to do so.

In case of your CRM Online System here is a list of the URLs that you might find helpful to read up on the Terms of Service or locate the SLA up-time guarantee along with the process on how to make a claim,.

Microsoft Dynamics CRM Online Service Agreement:



BTW, what are some of the things you agreed when you checked the box that said you agreed to the licensing terms? Here is an excerpt:

  • comply with all laws;
  • comply with any codes of conduct or other notices provided by Microsoft;
  • comply with the Microsoft Anti-spam Policy,
  • keep its password secret, and
  • promptly notify Microsoft if it learns of a security breach or unauthorized access related to the Service.


Customer may not:

  • use the Service in any way that harms Microsoft or its Affiliates, resellers, distributors and/or vendors (collectively, the “Microsoft parties”), or any customer of a Microsoft party or the Service or other Users;
  • engage in, facilitate, or further unlawful conduct;
  • damage, disable, overburden or impair the Service (or the networks connected to the Service) or interfere with anyone’s use and enjoyment of the Service;
  • resell or redistribute the Service, or any part of the Service, unless Customer has a contract with Microsoft that permits it to do so;
  • use any portion of the Service as a destination linked from any unsolicited bulk messages or unsolicited commercial messages (“spam”);
  • use any unauthorized automated process or service to access and/or use the Service (such as a BOT, a spider, periodic caching of information stored by Microsoft or “meta-searching”), however, periodic automated access to the Service for report creation or scheduling is permitted;
  • use any unauthorized means to modify or reroute, or attempt to modify or reroute, the Service or work around any of the technical limitations in the Service;
  • modify, create derivative works from, reverse engineer, decompile or disassemble or otherwise attempt to discover any trade secret contained in the Service or in any technology, or system used by Microsoft in connection with providing the Service, except and only to the extent that applicable law expressly permits Customer to do so despite this limitation;
  • create Internet “links” to the Service or “frame” or “mirror” any content of the Service to give the impression that Customer is offering all of the functionality of the Service as its service located on its own servers;
  • build a product or service using similar ideas, features, functions or graphics of the Service;
  • copy any ideas, features, functions or graphics of the Service.
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