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CRM Book Published and MVP Renewal Notification – October 1st 2012 is a Great Day

The CRM Field Guide - How to CRM like a MVP with Microsoft Dynamics CRM -…

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Microsoft Dynamics CRM Moving from Interested to Doing

Last month I had the opportunity to do a guest post for the Microsoft MVP…

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CRM 2011 Road Map vs Gartner Emerging Technologies 2012 Hype Cycle

How does the future path for Dynamics CRM 2011 stack up against the Gartner Emerging…

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Dynamics CRM on Microsoft.com Home Page

When I go to the Microsoft.com home page to start a search, I just love…

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Microsoft Dynamics Sure Step Methodology Revisited

Last week I authored a guest post on the MVP Award Program blog as part…

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Microsoft Dynamics CRM Online Licensing Fine Print

If you are like me and just about everyone else I know, we never read…

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Export Data to Excel – Unblocking your way to Success

Most of us our familiar with the following warning message when exporting a grid view…

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Duplicate Detection Task Completion Template

Within the CRM system you can schedule duplicate detection rules to run on a scheduled…

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Advanced Internet Lead Capture – Web form to CRM

Do you need to capture web form data from your website and have it submitted into…

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CRM 2011 Implementation Guide 5.5 – What’s New

The CRM Technical Writing Team has just released version 5.5 of the Implementation Guide. The…

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Jamming on Yammer & Dynamics CRM

Yammer is going to really help Microsoft Dynamics move ahead in the social CRM space.…

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Microsoft Dynamics Vision Fireside Chat

Fred Studer talks about Microsoft's vision for people-powered, connected and forward-looking organizations

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CRM Record GUIDs

In order to reference a record in CRM you need several key items, one of…

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AutoNumber for Dynamics CRM 2011

Our latest version of the Dynamics CRM AutoNumber solution we introduced almost 4 years ago…

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iPad Users and Dynamics CRM 2011 – 53 Million in 2012?

One of the most talked about core changes to Dynamics CRM is coming this summer.…

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CRM Innovation Takes Advantage of User Reviews to Build Authenticity on the Web, Drive Add-on Sales

We are pleased to share with you the Microsoft Case Study regarding our success with…

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