We use the Whoson.com chat service to support prospective and existing clients that visit our website. Using the chat service we can quickly answer questions for both pre- and post sales situations.
One interesting component of this service is the ability to understand more about the visitor from live tracking data. We have a script on the pages that can help tell us more about our visitors. This morning while manning the chat support system I observed that someone from the corporate Salesforce.com IP address was browsing our site. Specifically they were visiting our Web2CRM page. Perhaps they were trying to learn more about our great Internet Lead Capture application.
If you would like a system like this for your company just let me know – we are a reseller.
Plus, one thing we really like about Whoson is that we can save chat session to CRM records. If you would like to know more about the solution, Contact Us.