It is week 22 in the review of the CRM Field Guide chapters from the book – The CRM Field Guide – How to CRM Like an MVP with Microsoft Dynamics CRM. This week it is the 36 page Solution Management and Troubleshooting chapter.
This chapter is going to give you one big headache. It will also solve quite a few headaches for you at the same time. This is not a chapter to read and digest as easy reading just before you retire for the evening. Right off you will start the see that the solution management process – managed and un-managed – isn’t quite a simplistic as we envisioned earlier. I alluded to this in the review of Chapter 21 – Introduction to Solutions. This chapter is a good read for End User CRM Admins that desire to get a better insight into the strategies for administering the installation, customization, and removal of ISV IP (Independent Software Vendors Intellectual Property). For developers and product managers at ISVs this is mission critical knowledge that needs to be embedded into their minds.